Returns & Refunds Policy

Returns & Refunds Policy

Last updated July 21, 2026.

Return window and authorization

Customers must contact GearTechOutpost within 14 calendar days of delivery and receive return authorization and instructions before mailing any product back. Unauthorized returns may be refused.

Contact jay@geartechoutpost.com and include the order number and reason for the requested return.

Change-of-mind returns

Change-of-mind returns are accepted within the 14-day return window when the product is unused, unmodified, not damaged after delivery, and complete with all originally supplied hardware and accessories. This policy applies to standard, custom-color, modified, and bulk products.

The buyer is responsible for return shipping. Original outbound shipping charges are not refundable. A change-of-mind return that arrives used, modified, customer-damaged, or incomplete will be rejected.

Compatibility and improper fitment

GearTechOutpost tests each case against the exact microcontroller, board, or device advertised before offering it for sale. The buyer is responsible for confirming the exact microcontroller, board revision, dimensions, and form factor before ordering. Similar product names do not guarantee identical dimensions or fitment.

A product ordered for the wrong microcontroller, board revision, or form factor is not defective and is not eligible for a fitment-based refund. An otherwise unused and complete item may still qualify as a change-of-mind return under the requirements above.

Defective, damaged, or incorrect items

A defect, damage, or wrong-item claim must be submitted within 14 calendar days of delivery and include the order number, a description of the problem, and clear photos of the item and packaging.

After GearTechOutpost validates the claim, the buyer may choose a replacement or refund.

Replacement

  • The buyer pays to return the original product.
  • The product must include all originally supplied hardware and accessories.
  • GearTechOutpost pays the outbound shipping cost for the replacement.

Refund

  • The buyer pays to return the original product.
  • The product must include all originally supplied hardware and accessories.
  • The refund covers the returned product’s purchase price only.
  • Original outbound shipping is not refundable.
  • The approved refund will be issued to the original payment method within 3 business days after the return is received and inspected.
  • The customer’s bank or payment provider may require additional time to post the credit.

Return instructions

Do not mail a product back without authorization. After approving a return, GearTechOutpost will provide the correct return address and instructions.